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Return Application

2018-09-17 00:00:43 Author: CPMALL

If there is a problem with the product, you can operate the return and exchange operation. 

1. Within 48 hours from the date of receipt of the goods, if the customer finds that the product has quality problems, please contact the customer service center to confirm. 

2. The customer service center will arrange the door-to-door processing within one week after accepting your replacement application. If there is a special situation that needs to be postponed, it will be notified in advance. 

In one of the following circumstances, the mall does not bear the responsibility for return and exchange 

1. any goods not purchased from the mall. 

2. Any product that causes quality problems due to improper use or improper storage by the customer. 

3. Any product that exceeds the shelf life due to customer reasons. 

4. There is a problem with only the gifts, and it does not affect the use or consumption of the main products.